Navigating Value-Based Care and Health Tech Innovations with Zane Burke, Chief Executive Officer of Quantum Health

[00:00:08] [SPEAKER_00]: Hey everybody, welcome back to the Beat Podcast here in Los Angeles at the Live Vive event.

[00:00:16] [SPEAKER_00]: Today I have the privilege of hosting Zane Burke, Chief Executive Officer and Board Member

[00:00:22] [SPEAKER_00]: at Quantum Health.

[00:00:23] [SPEAKER_00]: He has an extensive results-oriented experience guiding healthcare technology companies with

[00:00:29] [SPEAKER_00]: innovative and disruptive business models, an IT leader, and I'm excited to have him

[00:00:34] [SPEAKER_00]: here on the podcast.

[00:00:35] [SPEAKER_00]: Zane, welcome.

[00:00:36] [SPEAKER_00]: Great to be here, Saul.

[00:00:37] [SPEAKER_00]: It's a pleasure to have you.

[00:00:38] [SPEAKER_00]: Look, you guys, maybe just to kick things off here, a big news that you guys just released

[00:00:43] [SPEAKER_00]: with Vanderbilt and the affiliated network.

[00:00:46] [SPEAKER_00]: Do you want to comment on that?

[00:00:47] [SPEAKER_00]: I appreciate it.

[00:00:48] [SPEAKER_01]: First of all, let me do a little on Quantum Health.

[00:00:50] [SPEAKER_01]: Quantum Health is, represents healthcare navigation for over 500 clients, 3.1 million

[00:00:56] [SPEAKER_01]: members.

[00:00:57] [SPEAKER_01]: We create the connective tissue between the clicks and mortar world, and so the

[00:01:03] [SPEAKER_01]: announcement today is pretty consistent with what we're trying to accomplish overall

[00:01:06] [SPEAKER_01]: from a mission perspective, which is to really put together a high quality network

[00:01:12] [SPEAKER_01]: like Vanderbilt is and along with a navigation solution and really drive different

[00:01:20] [SPEAKER_01]: kinds of outcomes for self-insured employers.

[00:01:22] [SPEAKER_01]: And if you think about the long term elements of this, value based care was going to

[00:01:27] [SPEAKER_01]: revolutionize healthcare, narrow networks were going to be in there.

[00:01:31] [SPEAKER_01]: The problem has been really how to activate those networks at the end of the day.

[00:01:36] [SPEAKER_01]: And what navigation does is allows us in the life flow of the member to appropriately

[00:01:42] [SPEAKER_01]: steer towards those types of programs.

[00:01:45] [SPEAKER_01]: This gives health equality to all people in Tennessee, the opportunity from that

[00:01:50] [SPEAKER_01]: perspective, because when you give them access to a high quality network like the

[00:01:55] [SPEAKER_01]: Vanderbilt Health Association and associated networks, along with the best in class

[00:01:59] [SPEAKER_01]: navigation service, we can actually raise the equity for everybody, whether you're

[00:02:05] [SPEAKER_01]: the CEO of a company or the frontline factory worker, you're going to get a high

[00:02:09] [SPEAKER_01]: level of care quality.

[00:02:11] [SPEAKER_01]: And so the marriage of those two pieces really will bring appropriate steerage,

[00:02:15] [SPEAKER_01]: will bring the right kind of volume to value based care and really get what

[00:02:20] [SPEAKER_01]: self-insured employers are looking for, which is really the value and making

[00:02:23] [SPEAKER_01]: sure that the money they're investing each and every year in healthcare

[00:02:27] [SPEAKER_01]: benefits is getting to those members and having a great experience.

[00:02:31] [SPEAKER_01]: So we're super excited about that.

[00:02:33] [SPEAKER_00]: And it's a first of its kind in the industry.

[00:02:37] [SPEAKER_00]: Congratulations on that and congratulations to the employers and community members

[00:02:43] [SPEAKER_00]: that will benefit from this relationship.

[00:02:45] [SPEAKER_00]: How do you see digital transformation reshaping healthcare delivery in 2024?

[00:02:51] [SPEAKER_00]: And what are the main challenges and opportunities this presents?

[00:02:54] [SPEAKER_01]: There's been a ton of innovation in digital health, which in the

[00:02:58] [SPEAKER_01]: one hand has been fantastic.

[00:03:00] [SPEAKER_01]: On the other hand, people haven't gotten a benefit from that.

[00:03:05] [SPEAKER_01]: Many of those digital health solutions, because unfortunately that technology

[00:03:09] [SPEAKER_01]: hasn't been in the life flow of a member.

[00:03:11] [SPEAKER_01]: If you're an employer or a health plan who's invested in one of those

[00:03:15] [SPEAKER_01]: digital health solutions, you may have this great tool, but if it doesn't

[00:03:20] [SPEAKER_01]: get to the member when they need it and they only need it when they have

[00:03:25] [SPEAKER_01]: a bad, an adverse event somewhere.

[00:03:27] [SPEAKER_01]: And if you're like me, Saul, I don't know exactly what's in my health benefit plan.

[00:03:32] [SPEAKER_01]: And so whether it's a, whether it's an MSK solution or diabetes solution,

[00:03:37] [SPEAKER_01]: I hope that as a member, I hope I never need those.

[00:03:40] [SPEAKER_01]: But what does really work great is if I'm right now, I've got a trick

[00:03:46] [SPEAKER_01]: knee and it's really important to have the right kind of steerage at

[00:03:50] [SPEAKER_01]: the moment that I need that steerage.

[00:03:52] [SPEAKER_01]: So employers are looking for, and health plans are looking for how

[00:03:55] [SPEAKER_01]: to activate and engage in this time.

[00:03:58] [SPEAKER_01]: How do I get the value out of those solutions?

[00:04:00] [SPEAKER_01]: Because there's just so much fatigue from the, from the HR side on

[00:04:05] [SPEAKER_01]: this particular self-insured benefit plans and those employers, they don't

[00:04:09] [SPEAKER_01]: know which ones are effective, which ones have the right kind of outcomes.

[00:04:13] [SPEAKER_01]: We actually do.

[00:04:15] [SPEAKER_01]: So one of the best parts is we can provide both a better experience

[00:04:19] [SPEAKER_01]: and provide the engagement in the life flow of the member, which

[00:04:23] [SPEAKER_01]: is a huge challenge for employers.

[00:04:26] [SPEAKER_01]: The other part of this is rising costs.

[00:04:28] [SPEAKER_01]: So the cost side of this healthcare has got pent up inflation.

[00:04:32] [SPEAKER_01]: You've seen the data.

[00:04:33] [SPEAKER_01]: I can tell you that's very real.

[00:04:35] [SPEAKER_01]: And what's also tricky is because it's pent up the way that the

[00:04:39] [SPEAKER_01]: contracting works, inflation is baked in almost for the next 18 months.

[00:04:43] [SPEAKER_01]: So you can guarantee that there's going to be an increase in healthcare

[00:04:46] [SPEAKER_01]: inflation over the next 18 months because of how the contracting works.

[00:04:50] [SPEAKER_01]: So it's a fatigue on digital health side.

[00:04:54] [SPEAKER_01]: It's a, how do I get costs under control?

[00:04:57] [SPEAKER_01]: And then how do I ensure the best kind of experiences for my

[00:05:00] [SPEAKER_01]: members at the end of the day?

[00:05:01] [SPEAKER_01]: And so increasingly what we're seeing from health plans and from

[00:05:06] [SPEAKER_01]: self-insured employers is they're looking for ways to get better

[00:05:09] [SPEAKER_01]: experiences at the same time.

[00:05:10] [SPEAKER_01]: How do I drive cost out of the model in total?

[00:05:14] [SPEAKER_01]: What has historically also been a traditional HR only

[00:05:18] [SPEAKER_01]: conversation increasingly is coming to be more of a CFO driven dialogue as well.

[00:05:24] [SPEAKER_01]: So lots of dynamics at play in 2024 from a digital health perspective and

[00:05:29] [SPEAKER_01]: from what our buyers are looking for as they move forward.

[00:05:32] [SPEAKER_00]: Yeah, thank you for that, Zane.

[00:05:33] [SPEAKER_00]: And in a nutshell, it's making these digital transformation, these

[00:05:38] [SPEAKER_00]: moves that are being made available.

[00:05:40] [SPEAKER_00]: It's totally right.

[00:05:41] [SPEAKER_01]: And again, none of us actually want to be consumers of the healthcare.

[00:05:44] [SPEAKER_01]: We do healthcare to do other things in our life.

[00:05:47] [SPEAKER_01]: Exactly.

[00:05:47] [SPEAKER_01]: For me, I like music, whether it's a cup of good coffee, the

[00:05:52] [SPEAKER_01]: experiential side of life.

[00:05:54] [SPEAKER_01]: That's why I'm doing healthcare so that I can get to the other things that

[00:05:57] [SPEAKER_01]: I really want to spend time with my family, friends.

[00:06:00] [SPEAKER_01]: It's not healthcare for healthcare sake.

[00:06:02] [SPEAKER_01]: And so the key to all of this is how do you deliver that benefit,

[00:06:07] [SPEAKER_01]: that value, that healthcare experience at the time that the member needs it

[00:06:11] [SPEAKER_01]: such that they can get back to the things they really want to be doing,

[00:06:14] [SPEAKER_01]: which is not to be a consumer of healthcare at the end of the day.

[00:06:16] [SPEAKER_00]: Amen to that.

[00:06:17] [SPEAKER_00]: I totally agree with you there, Zane.

[00:06:20] [SPEAKER_00]: Quantum health supports employers and how they offer their health

[00:06:24] [SPEAKER_00]: benefits to employees.

[00:06:25] [SPEAKER_00]: What are some of the major concerns of employers today?

[00:06:28] [SPEAKER_00]: And where do you see navigation addressing these?

[00:06:31] [SPEAKER_00]: And we touched a little bit on that.

[00:06:33] [SPEAKER_01]: A few, yeah.

[00:06:33] [SPEAKER_01]: The digital health side of that and the cost side.

[00:06:37] [SPEAKER_01]: When you look at the experiential side, I think that's a

[00:06:39] [SPEAKER_01]: part that's underplayed.

[00:06:41] [SPEAKER_01]: The insurance companies frankly have just failed as it relates to creating

[00:06:45] [SPEAKER_01]: an experience that any of us would say is a positive one.

[00:06:49] [SPEAKER_01]: And it's not that they're bad humans, they were just designed to

[00:06:53] [SPEAKER_01]: create transaction flow.

[00:06:55] [SPEAKER_01]: So how do I quickly move through this transaction?

[00:06:58] [SPEAKER_01]: And as opposed to really looking for how do I solve the problem

[00:07:03] [SPEAKER_01]: of better experiences, which means that my members are more likely to

[00:07:07] [SPEAKER_01]: engage in their own healthcare when it matters to them.

[00:07:10] [SPEAKER_01]: How do I drive to better clinical outcomes, which is also going to

[00:07:13] [SPEAKER_01]: get to a better financial outcome at the end of the day?

[00:07:17] [SPEAKER_01]: Those employers are looking for those better experiences.

[00:07:20] [SPEAKER_01]: And in my world at Quantum Health, which is a particularly unique

[00:07:24] [SPEAKER_01]: element because that provider engagement and that provider experience piece

[00:07:28] [SPEAKER_01]: gets the data back from those people that today is lost in healthcare.

[00:07:33] [SPEAKER_01]: And so much of what people are trying to do out there, they want

[00:07:36] [SPEAKER_01]: to either avoid one of those legs of the stool.

[00:07:39] [SPEAKER_01]: That's what's super unique about what we're doing is actually

[00:07:42] [SPEAKER_01]: bringing those together, the member of the provider and the client or

[00:07:46] [SPEAKER_01]: the whoever's paying the bill at the end of the day and saying, how do we

[00:07:48] [SPEAKER_01]: get the best data in the life flow to the member so they can get

[00:07:52] [SPEAKER_01]: the best outcomes that solves a bunch of the problems that our employers

[00:07:55] [SPEAKER_01]: and plans are looking for, which is I spend a lot of money.

[00:07:59] [SPEAKER_01]: What's Mike, what's the experience and what is the ROI on this?

[00:08:03] [SPEAKER_01]: And those are really the, those are the two big drivers for

[00:08:05] [SPEAKER_01]: what our clients are trying to solve.

[00:08:08] [SPEAKER_00]: And you keep going back to the life flow, right?

[00:08:10] [SPEAKER_00]: And it gets out of the transaction, gets into the life flow.

[00:08:15] [SPEAKER_00]: You want to unpack that a little bit or

[00:08:17] [SPEAKER_01]: it's super simple.

[00:08:18] [SPEAKER_01]: I mentioned that none of us want to be consumers of healthcare, but we

[00:08:22] [SPEAKER_01]: know when you're going to enter the health system.

[00:08:25] [SPEAKER_01]: So you in our world, you can't enter healthcare without coming through

[00:08:29] [SPEAKER_01]: quantum health nor can a provider actually get paid for their care

[00:08:32] [SPEAKER_01]: without coming through quantum health.

[00:08:34] [SPEAKER_01]: That creates a health signal.

[00:08:35] [SPEAKER_01]: And so that queues up a workflow in our world.

[00:08:38] [SPEAKER_01]: And I will often talk about one that we can relate to because it's a really,

[00:08:42] [SPEAKER_01]: it's a tough health signal.

[00:08:43] [SPEAKER_01]: But if my physician sent a pre-authorization request to say,

[00:08:49] [SPEAKER_01]: is Zane Burke eligible for a PET scan?

[00:08:51] [SPEAKER_01]: It means the suspension of a cancer.

[00:08:54] [SPEAKER_01]: That health signal hits the cutting room floor in all of healthcare today.

[00:08:58] [SPEAKER_01]: Period.

[00:08:59] [SPEAKER_01]: Except for at quantum health.

[00:09:01] [SPEAKER_01]: In our world, we're going to take that as a health signal, queue

[00:09:05] [SPEAKER_01]: that up and say, wow, there's a suspicion of cancer.

[00:09:10] [SPEAKER_01]: Next time Zane engages with us or we proactively reach out because we don't

[00:09:14] [SPEAKER_01]: want to be the first person to say physician is suspect she might have a

[00:09:18] [SPEAKER_01]: cancer journey.

[00:09:18] [SPEAKER_01]: That's not our dialogue, but we want to be aware of that in that real time.

[00:09:22] [SPEAKER_01]: And we call that real time intercept.

[00:09:24] [SPEAKER_01]: So we use those health signals to drive real time intercept.

[00:09:27] [SPEAKER_01]: What happens from a practical purposes before a member has spent a thousand

[00:09:31] [SPEAKER_01]: dollars on their way to spending more than $10,000.

[00:09:34] [SPEAKER_01]: We've engaged with them over 90% of the time because we use those health signals.

[00:09:38] [SPEAKER_01]: And that just drives a different kind of engagement in the life flow.

[00:09:44] [SPEAKER_01]: And oftentimes people are reaching out to us to say, what's in my benefit

[00:09:48] [SPEAKER_01]: plan? What's my deductible?

[00:09:50] [SPEAKER_01]: What's my copay?

[00:09:51] [SPEAKER_01]: People don't reach out to their insurance company to say, what's my

[00:09:55] [SPEAKER_01]: deductible or my copay for just for kicks.

[00:10:00] [SPEAKER_01]: They're doing it because they have an ache, a pain or result concern.

[00:10:06] [SPEAKER_01]: Those are health signals.

[00:10:07] [SPEAKER_01]: We're going to capture those.

[00:10:08] [SPEAKER_01]: We're going to answer first the questions, whether that's digitally or

[00:10:12] [SPEAKER_01]: whether that's a human touch at the end of the day.

[00:10:15] [SPEAKER_01]: And that kind of we build trust up front as part of that process.

[00:10:19] [SPEAKER_01]: When a claimant is spending more than $10,000, we've engaged over 18

[00:10:24] [SPEAKER_01]: times on average with that person.

[00:10:28] [SPEAKER_01]: That creates a different kind of rapport, different kind of trust and gets it back

[00:10:33] [SPEAKER_01]: into the life flow.

[00:10:34] [SPEAKER_01]: And we'll take on hard pieces that a lot of health care drops and puts

[00:10:40] [SPEAKER_01]: the patient or the person in the middle of the health care process.

[00:10:44] [SPEAKER_01]: And we're the least equipped to handle it because we don't do it every

[00:10:47] [SPEAKER_01]: single day.

[00:10:48] [SPEAKER_01]: And so what we do is take on those hard pieces and say, how do we help

[00:10:51] [SPEAKER_01]: you schedule that appointment?

[00:10:52] [SPEAKER_01]: How do we help you with that outstanding deductible?

[00:10:55] [SPEAKER_01]: Hey, maybe we'll reach into the community and get the Boy Scouts to

[00:11:00] [SPEAKER_01]: build a ramp for you.

[00:11:02] [SPEAKER_01]: We do that kind of work.

[00:11:04] [SPEAKER_01]: And that's what I mean by the life flow.

[00:11:06] [SPEAKER_01]: Yeah, that's great.

[00:11:07] [SPEAKER_01]: It's like literally creating a different kind of experience at the end of the

[00:11:10] [SPEAKER_01]: day.

[00:11:11] [SPEAKER_01]: We use a term at Quantum Health called healthcare warriors, which you

[00:11:15] [SPEAKER_01]: might chuckle a little bit on the front side and say healthcare warrior.

[00:11:18] [SPEAKER_01]: What does that mean?

[00:11:19] [SPEAKER_01]: For us, it is working on behalf of our members to get them the full use

[00:11:25] [SPEAKER_01]: and best use of their benefits.

[00:11:27] [SPEAKER_01]: And so you say, oh my gosh, you're going to get the full use of the

[00:11:29] [SPEAKER_01]: benefits.

[00:11:30] [SPEAKER_01]: How do you save money if you're trying to drive towards full use of

[00:11:35] [SPEAKER_01]: benefits?

[00:11:36] [SPEAKER_01]: Turns out doing the right thing actually saves money because what we're

[00:11:40] [SPEAKER_01]: doing is getting the right second opinion.

[00:11:41] [SPEAKER_01]: What we're doing is keeping people in network.

[00:11:43] [SPEAKER_01]: What we're doing is reducing their out-of-pocket costs because we keep

[00:11:47] [SPEAKER_01]: them in network because we can get them to the right places at the right

[00:11:52] [SPEAKER_01]: time for the right care.

[00:11:53] [SPEAKER_01]: And so that just creates a different kind of experience from a life flow

[00:11:58] [SPEAKER_01]: perspective.

[00:11:59] [SPEAKER_01]: And I'm 100% convinced that it has to be at the moment that the member

[00:12:04] [SPEAKER_01]: wants the experience, not the moment that the carrier or the company wants

[00:12:09] [SPEAKER_01]: to call you because if somebody calls you at six o'clock at night and says,

[00:12:13] [SPEAKER_01]: you know, your A1C was high.

[00:12:16] [SPEAKER_01]: And if you don't take care of your blood sugar, you could go blind or

[00:12:21] [SPEAKER_01]: lose a limb.

[00:12:22] [SPEAKER_01]: Okay.

[00:12:22] [SPEAKER_01]: You know what?

[00:12:22] [SPEAKER_01]: I'm just trying to put food on the table for my kids right now.

[00:12:24] [SPEAKER_01]: I really don't have time for that experience, but if it's in the life flow

[00:12:28] [SPEAKER_01]: of the member that they're checking on their deductible, they're checking

[00:12:32] [SPEAKER_01]: on what's available in their health plan, et cetera, that's the time you

[00:12:36] [SPEAKER_01]: can give appropriate nudges, appropriate coaching and really move the

[00:12:41] [SPEAKER_01]: meter.

[00:12:41] [SPEAKER_01]: And that's why, and I reuse what we call our artificial intelligence

[00:12:45] [SPEAKER_01]: real-time intercept solution around to go drive that engagement early and

[00:12:50] [SPEAKER_01]: often.

[00:12:51] [SPEAKER_01]: And so much so that when you think about it, people talk about claims,

[00:12:56] [SPEAKER_01]: we do the first health signal typically comes four to six months before

[00:13:00] [SPEAKER_01]: the claim first claim comes in four to six months, four to six months.

[00:13:04] [SPEAKER_01]: That's way ahead.

[00:13:05] [SPEAKER_01]: So that's how the, that's how the mass mousetrap is different.

[00:13:08] [SPEAKER_01]: Yeah.

[00:13:09] [SPEAKER_01]: And it's different because of the life flow piece.

[00:13:11] [SPEAKER_01]: And that's, we talk about that a lot, obviously internally is how do

[00:13:15] [SPEAKER_01]: we make more of these things where it's about what the member want?

[00:13:19] [SPEAKER_01]: How do they think about this and making the journey as simple as possible

[00:13:23] [SPEAKER_01]: for them.

[00:13:24] [SPEAKER_01]: So they, again, they can get back to the things they wanted to.

[00:13:27] [SPEAKER_01]: That's fantastic.

[00:13:27] [SPEAKER_00]: Now I really appreciate the insight there, Zane, and you mentioned AI.

[00:13:31] [SPEAKER_00]: So on the topic of AI and ML, buzzwords in healthcare.

[00:13:35] [SPEAKER_00]: Absolutely.

[00:13:35] [SPEAKER_00]: And what ways do you see these technologies making a tangible

[00:13:39] [SPEAKER_00]: impact on both providers and patients?

[00:13:42] [SPEAKER_01]: I meant, I've mentioned how we use it today for around our health

[00:13:44] [SPEAKER_01]: signals and our real-time intercept.

[00:13:46] [SPEAKER_01]: But as it relates to the future, it's really about, again, make the

[00:13:51] [SPEAKER_01]: experience better for the member.

[00:13:53] [SPEAKER_01]: How do we shorten that amount of time that you might either be using

[00:13:57] [SPEAKER_01]: the electronic pieces of what we do or the member facing pieces

[00:14:02] [SPEAKER_01]: of how we work on that.

[00:14:04] [SPEAKER_01]: And what I mean by that is how do we use natural language

[00:14:06] [SPEAKER_01]: processing, machine learning, artificial intelligence to create

[00:14:10] [SPEAKER_01]: better experiential elements such that you don't spend time having

[00:14:14] [SPEAKER_01]: to revalidate who you are each and every time that you're not having

[00:14:18] [SPEAKER_01]: to go through a series of questions to that you've done 10 times over,

[00:14:21] [SPEAKER_01]: which happens in healthcare all the time.

[00:14:23] [SPEAKER_01]: And so we're doing that today where we see this going in the future

[00:14:27] [SPEAKER_01]: is more around how do we know that pre-authorizations, for example,

[00:14:31] [SPEAKER_01]: it's a major pain point for both providers and members because they

[00:14:36] [SPEAKER_01]: get caught in the crosshairs of have my procedure been authorized

[00:14:39] [SPEAKER_01]: and the turnaround times are ridiculous for most insurance companies.

[00:14:43] [SPEAKER_01]: An arm in my world that's 48 hours SLA typically from our perspective,

[00:14:48] [SPEAKER_01]: because it should be very quick.

[00:14:49] [SPEAKER_01]: But we wouldn't really get to where when it's 99.9% of these pass through

[00:14:54] [SPEAKER_01]: use the artificial intelligence and pass them through.

[00:14:57] [SPEAKER_01]: Let there's let's not spend any time on things they're going to pass anyway.

[00:15:02] [SPEAKER_01]: And so how to use the artificial intelligence to improve that

[00:15:05] [SPEAKER_01]: experience is like use the logic behind the scenes to where we're not

[00:15:10] [SPEAKER_01]: as long as we can capture the meaningful health signals along the way for their other

[00:15:14] [SPEAKER_01]: that fire up all the rest of the machines here.

[00:15:17] [SPEAKER_01]: Let's pass that through.

[00:15:18] [SPEAKER_01]: Let's make life easier for members, make life easier for providers.

[00:15:21] [SPEAKER_01]: So we can focus in on the things that really are going to matter from a cost

[00:15:24] [SPEAKER_01]: and quality perspective, both for the client and for our members.

[00:15:28] [SPEAKER_00]: Of that great takeaway there.

[00:15:30] [SPEAKER_00]: And really last one here for you, Zane, how's your organization working to ensure

[00:15:35] [SPEAKER_00]: that advancements in healthcare technology are accessible and equitable,

[00:15:39] [SPEAKER_00]: particularly for underserved or rural communities?

[00:15:43] [SPEAKER_01]: Health equity should not be a political element.

[00:15:45] [SPEAKER_01]: Health equity really, to me, just means

[00:15:48] [SPEAKER_01]: how do we get the best care all the time for everyone?

[00:15:51] [SPEAKER_01]: And you look at the example of the Vanderbilt Health Network

[00:15:54] [SPEAKER_01]: and what we're accomplishing there, where we'll raise the standard

[00:15:57] [SPEAKER_01]: for every Tennessean that's on a quantum health and Vanderbilt

[00:16:01] [SPEAKER_01]: health network program to a high quality.

[00:16:04] [SPEAKER_01]: And I can't tell you how many times I've been to health care for 30 years.

[00:16:07] [SPEAKER_01]: I'm getting old, unfortunately.

[00:16:09] [SPEAKER_01]: But people continue to call me and say, hey, Zane,

[00:16:12] [SPEAKER_01]: where would you go for this cancer or where would you go for this treatment,

[00:16:15] [SPEAKER_01]: et cetera? And I'm fortunate to have connections.

[00:16:19] [SPEAKER_01]: I've been around a long time and I've got my checkbooks bigger

[00:16:21] [SPEAKER_01]: and all those kinds of good things.

[00:16:23] [SPEAKER_01]: What navigation does is raises everybody's skillset

[00:16:27] [SPEAKER_01]: way past mine because I don't know who's the best provider

[00:16:30] [SPEAKER_01]: in that community every time for that particular procedure.

[00:16:33] [SPEAKER_01]: I don't know what the full value of the benefits are in your plan.

[00:16:36] [SPEAKER_01]: Quantum Health knows that.

[00:16:37] [SPEAKER_01]: What's great about navigation, in particular, the brand of navigation

[00:16:40] [SPEAKER_01]: that we're providing at Quantum Health, is it raises the health equity

[00:16:44] [SPEAKER_01]: for everyone to a high, the highest level possible.

[00:16:47] [SPEAKER_01]: And it's not a sum of the haves and have nots.

[00:16:50] [SPEAKER_01]: Everybody can do it because this is really in the information that's out there.

[00:16:53] [SPEAKER_01]: How do we democratize that information and again,

[00:16:56] [SPEAKER_01]: deliver it in the life flow of the member when they need it?

[00:16:59] [SPEAKER_01]: It's going to have the most efficacious outcome for them.

[00:17:03] [SPEAKER_01]: And guess what? That creates the best experiences too.

[00:17:05] [SPEAKER_00]: Love that. Yeah, love that.

[00:17:07] [SPEAKER_00]: That is a fantastic way of bringing tech

[00:17:10] [SPEAKER_00]: to everybody that's on the platform.

[00:17:13] [SPEAKER_00]: So really big kudos to you and the team for the amazing work that you're doing.

[00:17:17] [SPEAKER_00]: For all the listeners, if there's a place that they can go

[00:17:20] [SPEAKER_00]: visit and check out the work you guys are doing,

[00:17:22] [SPEAKER_00]: where can they go check you guys out?

[00:17:24] [SPEAKER_01]: They can go to Quantum Health dot com.

[00:17:26] [SPEAKER_01]: They can check us out both on LinkedIn and Twitter

[00:17:28] [SPEAKER_01]: and either at Zane Burke at LinkedIn or at Zane Burke Twitter dot com.

[00:17:33] [SPEAKER_01]: So those are still available out there.

[00:17:34] [SPEAKER_01]: I guess you should say X now.

[00:17:36] [SPEAKER_01]: X now, yeah.

[00:17:37] [SPEAKER_00]: Yeah, and folks, we'll leave all the ways to get in touch with Mr.

[00:17:40] [SPEAKER_00]: Zane Burke here in the show notes.

[00:17:42] [SPEAKER_00]: So make sure you check out the show notes.

[00:17:43] [SPEAKER_00]: The summary is there, calls to action, links to all the resources that Zane shared.

[00:17:49] [SPEAKER_00]: Zane, thanks so much for being with us.

[00:17:50] [SPEAKER_01]: So I really appreciate the time and interest in what we're doing.